Founded in 1997, iCore is the UK’s leading independent IT Service Management Consultancy. We are focused on pragmatic IT Service Strategy, Governance and Delivery aligned to many of the industry best practices.
We undertake and deliver a full range of offerings across the Service Management lifecycle. From helping to define and deliver your Service Strategy and Operating model to deploying and embedding processes into live operations. iCore can assist you to improve your current range of Service capabilities and help move you into the new digital future. Businesses today are demanding greater IT value from the use of Digital platforms, Agile and Bi-modal working to support the increasing pace of market pressure. iCore can help you re-position your operating Model and Capabilities to support the future.
iCore has throughout its existence aimed to be ahead of our customer’s needs by tracking industry trends and identifying what challenges and opportunities this will bring to IT Service Delivery organisations. We have never seen any individual framework or methodology as the answer and have always taken a blended approach to ensure that we deliver a practical approach that helps our customers to adapt their offerings.
This ‘tracking’ has included technical trends (e.g. SaaS, PaaS, IaaS, VR, AI, IoT, Robotics); operational guidance trends (e.g. ITIL, COBIT, Agile, SFIA, Lean, Six Sigma, ISO27002); regulatory trends (e.g. SOX, GDPR, DPA); and operational management trends (Sourcing Models; SIAM; Enterprise Architecture).